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Association of Architectural Technologists of Ontario

Operations Manager

Posted on: November 24th, 2017

Job Description

Position Title: Operations Manager Competition #:  
Ministry Unit: DHQ – Property Department Position Type: Full Time
Salary Range: To be determined Date posted:  
City: Toronto Posting Expires:  
Applications Accepted By:

Fax: (416) 645-0264

Attention: Jeff Barrett    

Please no phone calls.


The Salvation Army Ontario Central East Divisional Headquarters

1645 Warden Ave

Toronto, Ontario

M1R 5B3

Position Description
Mission and Values Statement 

The Salvation Army is an international Christian church and charitable movement, active in over 128 countries worldwide. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity. The Mission of The Salvation Army is to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world. This is expressed in spiritual ministry, and also by a wide variety of social services, which are extended without discrimination as to race or creed.

There are three Core Values of our Faith: Salvation, Holiness, and Intimacy with God.

Rooted in these three values are the seven core operational values that guide all aspects of the Salvation Army in the Canada & Bermuda Territory.

Compassion:      We reach out to others and care for them.

Respect:              We promote the dignity of all persons.

Excellence:         We strive to be the best at what we do and a model for others to emulate.

Integrity:             We are honest, trustworthy and accountable.

Relevance:         We are committed to the pursuit of innovation and effectiveness.

Co-operation:   We encourage and foster teamwork and partnerships.

Celebration:      We give thanks by marking milestones and successes.


The powerful mission and core values of The Salvation Army serve as significant attractors for those people who choose to join the organization, which has been serving the under-served and evolving for 150 years.


Position Purpose summary:

The purpose of this role is to efficiently plan and manage the ongoing facilities management, building operations, construction management, maintenance and repairs for a number of Ministry Unit structures including commercial, institutional, retail, residential properties, head office (DHQ), several mechanical plants, and divisional living quarters associated with the OCE Division. This involves purchasing, managing external contractors, and ensuring appropriate safety, security and environmental standards are met. You will be responsible to work collaboratively with MU leaders and their teams to ensure preventative maintenance planning and implementation related to buildings and equipment is completed, coordinating capital projects and budgeting, and implementation of sustainable building technologies to enhance operational improvements and energy consumption reductions.

Key Accountabilities:

1.          Capital Projects and Construction Management:

  • Manage operating, repair and capital projects; working with various internal and external groups to bring forward best practices, building improvements, energy efficiency measures, and ideas for long term improvement.
  • Coordinate and manage a portfolio of minor capital projects (planned and unplanned).
  • Prepare specifications for external tendering of minor capital projects dealing with various church, social and residential facilities across the Division.
  • Conduct tendering of projects and obtain quotes for any and all work planned for the properties.
  • Conduct site visits to determine scope of work, negotiate with general contractors and suppliers, and follow up with local Ministry Unit leads to ensure satisfactory results.
  • Ensure all capital projects are completed on time, within budget and in accordance with Salvation Army standards.
  • Assist with the preparation of long term capital plans for properties.


2.             Maintenance Management:

  • Develop and implement operational plans for preventative maintenance, including benchmarks for services and preventative scheduling for the structure & mechanical plants of 1645 Warden Ave and  150 Railside Road.
  • Manage and ensure the timely completion of property repairs, maintenance and operations including but not limited to mechanical, electrical, elevators, life safety systems, interior and exterior building components and premises.
  • In collaboration with Ministry Unit leads as requested, coordinate repairs & maintenance to Ministry Unit facilities and quarters in the portfolio.
  • Coordinate ongoing maintenance & repairs to the 39+/- Quarters, ensuring standards are maintained and quarters are kept in a good state of repair.
  • Conduct regular inspections of Quarters and Ministry Units in order to ascertain best practices for repair, maintenance & upgrading as assigned by the supervisor. Prepares inspection reports requested by Supervisor and/or Ministry Unit leads.
  • Obtain quotes for services, negotiates service contracts.
  • Respond to inquiries and requests of the Ministry Units and administers service planning and work orders for sites.
  • Implement best practices for facilities and maintenance management.
  • Conduct facility audits, ensures compliance with codes and regulations at sites.
  • Coordinate fire protection, life safety inspections and compliance.


3.             Health and Safety and Administration:

  • Develop fire and emergency procedures, reviews them regularly and communicates the plans to all staff so that the plans are known and understood.
  • Implement appropriate safety and security procedures as necessary.
  • Active member of the OCE Divisional Health & Safety Committee.
  • Ensure all requisitions for purchases, services, etc. are processed according to established procedures.
  • Ensure all work completed by external trades, contractors, and service providers is undertaken in accordance with approved quotations, including completing inspection reports and follow up responses to noted deficiencies.
  • Draft correspondence and notices and prepare budgets for capital projects and building operations.


Critical Relationship Management:

Internal relationships:

·         Member of the DHQ Property Department team; work cooperatively as part of the Divisional Property Department team to serve the Ministry Units within the OCE Division

·         Develop and maintain connections with OCE Ministry Unit leads to assist with general maintenance repairs & minor renovation projects as necessary

·         Manage service providing relationships with a variety of MU and DHQ staff

·         Member of the Divisional Health & Safety Commitee

External relationships:

·         Liaison with a variety of external contacts and service providers, including sub-trades, service contractors, and general contractors for smaller renovation projects at SA Ministry Units across the GTA.


Managerial responsibility:

·         Reports directly to the Divisional Property Director

·         The incumbent does not manage internal staff directly but does manage external contractors, service contracts and supervise minor projects that are undertaken at local Ministry Units (coordinating their staff) as assigned by the Divisional Property Diretor.


Financial and Materials Management:

·         The incumbent is involved in minor financial matters regularly, or on a relief basis. He/she may be authorized to spend, disburse, or collect small amounts of cash.

·         The incumbent has input into the creation of the Property Departmental budget – e.g. planned maintenance and renovation costs,  supplies, external contracting resource expenses.

·         Oversees minor maintenance services and repairs from various trades that can add up to approximately $500,000 annually.

·         Portfolio of minor capital projects can range from $5000 up to $35,000 on an annual basis.


Working Conditions:

·          Working environment is typically in the office and inside/outside of the facility.

·          Generally agreeable conditions, with the following potential exceptions:

o   Incumbent works on-call and carries a pager/cell phone; may be on-call 24/7

o   Traveling throughout Ontario required


The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.


education and experience Qualifications:


Education Qualifications and Certifications:

  • Building Environmental Systems (BES) Certificate, Facility Management or Property Management Certificate earned through a post secondary school college program (2 years min.)
  • OH & S Courses, First Aid, CPR Courses
  • Valid Driver’s License; provide driver’s abstract


Experience and Skilled Knowledge Requirements:

  • Minimum 5 years’ experience in facility management of commercial properties, and/or  construction or maintenance project management with at least 3 years supervisory experience
  • Sound working knowledge of building codes and regulations, health and safety standards and fire and emergency procedures
  • Sound understanding of residential and commercial construction
  • Experience in various fields of maintenance and housekeeping


Competencies and Attributes:

  • Effective organizational and communication skills 
  • Experience in preparing operational reports
  • Computer literacy (Windows, Word, Excel, PowerPoint, Access etc.)


HOURS: 40 hours per week


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.


Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.



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